I led the development of Petdirect's inaugural brand campaign, "We get pet," a project that not only defined our brand but also delivered exceptional results. Despite operating with a fraction of the budget, our campaign outperformed our closest competitor, who was outspending us at a 12:1 ratio. The success was driven by clever, creative thinking and a deep understanding of our audience, allowing us to secure more media placements and deliver significant impact.
Working closely with our creative agency partner, we developed the "We get pet" brand platform—a concept that captured the heart of what makes Petdirect special. From there, I assembled a team to bring this platform to life. I personally wrote the TV ads and led my in-house team in executing the creative, partnering with animators, editors, and external specialists where needed. By bringing on one of New Zealand’s most clever media agencies, we maximized our modest budget, proving that a smart, targeted approach can achieve incredible results.
At the heart of this campaign is our understanding of pets and pet parents alike. Petdirect isn’t just New Zealand’s leading online pet store because we offer the best range of products or advice—we succeed because we truly get pet. Whether it's recognising that a half-chewed slipper is a sign of love or knowing that cats disappear at the sight of a carrier, we connect with the little quirks that make pet ownership special.
By understanding pets on a deeper level, we’re able to help our customers care for them better—whether that means finding the best food for a shiny coat, choosing the right toy, or supporting the needs of an aging companion. Through the "We get pet" campaign, we invited pet parents across New Zealand to experience this connection, and the results speak for themselves.